MasterPass Payment Outage

Incident Report for PayGate

Resolved

MasterPass services have been restored.
Posted Jun 13, 2023 - 18:23 SAST

Identified

We have escalated the matter and are awaiting feedback.
Posted Jun 13, 2023 - 15:58 SAST

Investigating

A problem with payments using MasterPass has been identified.
The issue is Upstream of the PayGate system and began at 2:30 pm.
Posted Jun 13, 2023 - 14:30 SAST
This incident affected: Payments - Scan to Pay (previously Masterpass) and Payments - SnapScan.